Technical Support

Nothing is more important than your patients. We at T2 Biosystems know that, and we have built a first-class service organization to ensure that you can depend on us to be there for you when you need to be there for them. Our commitment to service is as strong as our commitment to developing the diagnostic solutions that can save lives and reduce the costs of healthcare. To satisfy those needs, we have established a versatile, responsive service organization to deliver the personal attention that ensures the best performance of our instruments and tests — because that delivers the best care for your patients. As a nimble organization, we are able to tailor the service platform to meet your needs. This typically includes the following:

Regional staffing delivering direct service for:

  • Next day on-site service
  • Tailored installation procedures
  • On site staff training
  • Preventative maintenance protocols
  • Central call center directly linked to your regional technician